At Inlogik, we aim to provide the highest level of client support through a dedicated team, available and easily accessible during normal business hours via email, telephone or internet.
To ensure that client support is as fast and seamless as possible, we have adopted a three-level support process.
Inlogik Management System (IMS)
With so many of our clients located worldwide, we recognise that time differences can be problematic. To combat this issue, we have an internet based, password protected Inlogik Management System (IMS) where software related issues can be registered and tracked 24/7.
Each client elects an appointed end user who will be given access to our IMS, and can log in at anytime, from anywhere in the world and log issues, track their progress and communicate directly with our support staff via the system. The IMS will keep a record of all registered issues right through to resolution.
Email - support@inlogik.com
For issues that need urgent attention, clients have the option to email our support team directly. Messages directed to our support email are checked continuously during business hours and are actioned accordingly.
Support Hotline - 1300 720 998
Many clients prefer to speak to our support team directly for real time correspondence on urgent matters or simply for support related queries. Our 1300 number is available during business hours.
To ensure that support is handled as quickly and effectively as possible, we recommend that end users first contact their own system administrators.