Card Management Platform

“Our systems give your customers online, real-time self-service”.

HELEN BERRY, SENIOR BUSINESS DEVELOPMENT MANAGER

A bank with high complexity exceeded its benchmarks in customer satisfaction

Historically, this bank found card system implementation difficult due to unusual complexity in its requirements and custom back-end systems.

The bank’s gap analysis indicated lack of self-service for their clients, such as a real-time card management portal, as causing sub-benchmark satisfaction and turned to Inlogik for quick help.

Inlogik worked with the bank to deliver a phased solution, allowing the bank to take a solution to market rapidly to address customer experience, and creating operational efficiencies across many high-volume requests.

A pressured card issuer went fast to market handling requests

A major card issuer found itself under-resourced to handle growing numbers of cards service requests—and was plagued by inefficient internal operational processes.

The issuer required minimal wasted time and a solution. Inlogik implemented CMP with a first phase generating batch files nightly for manual processing, followed by a second phase with API integrations for real-time updates.

With integrations, the issuer achieved a significant reduction in time taken to process requests and reduced effort for card operations team.

A bank reduced delays and resources in its processing of card requests

A bank faced major issues around managing card requests, struggling with paper forms, mismatched fields and manual process delays—all threatening SLA performance.

Inlogik’s CMP solution transformed the bank’s capability with forms completed in-product, with mandatory and validated fields eliminating bad data, and controls to ensure appropriate approvals took place.

The bank reduced delays and bank resourcing for card requests, and offered full visibility for staff and customers to track requests as they were being approved and processed.

This bank now enjoys full authorisation history at its fingertips

A bank faced issues maintaining its database of signatories and authorisers across organisations.

Inlogik’s CMP solution developed user permissions tagged to relevant functions and actions—while limiting authorisation permissions to bank-level users, and forcing selected card requests and new applications through defined approval processes.

The operations team now have more capacity to service a larger customer base, and have full authorisation history available for auditing. For many customers, this has had an added benefit improving their own internal compliance requirements around record-keeping.

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A bank with high complexity exceeded its benchmarks in customer satisfaction

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A pressured card issuer went fast to market handling requests

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A bank reduced delays and resources in its processing of card requests

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This bank now enjoys full authorisation history at its fingertips

See why clever banks and issuers choose Inlogik

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“Our systems give your customers online, real-time self-service.”

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“Our systems give your customers online, real-time self-service.”

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